Terms and conditions

Supplier to the Queen - the Queen of England also relies on tailor-made seals from Dr. Dietrich Mueller GmbH.
Represented everywhere - the ICEs of the Deutsche Bahn also rely on tailor-made Nomex® parts from the company Dr. Dietrich Mueller GmbH.
Convert electricity and insulate perfectly, thanks to insulating materials from Dr. Dietrich Mueller GmbH.
Electricity converted into movement and optimally insulated, the tapes and insulating materials of the Dr. Dietrich Müller GmbH have also proven themselves in the electric motor sector.
Traveling fast and yet everything remains insulated - the Transrapid in Shanghai also relies on tailor-made insulating parts from Dr. Dietrich Mueller GmbH.
Supplier to the Queen - the Queen of England also relies on tailor-made seals from Dr. Dietrich Mueller GmbH
Cable. Optimally insulated. Thanks to insulating films from DR. Dietrich Müller GmbH
technology for medicine. Films from Ahlhorn are also used here.
The golf. The car. And the trust in thermally conductive pastes from Dietrich Müller GmbH.
Versatile and can be found almost everywhere - the technical foils of the Dr. Dietrich Müller GmbH, for example, for fuel cells.
Convert electricity and insulate perfectly, thanks to insulating materials from Dr. Dietrich Mueller GmbH.
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Direct request:

Sales kits and parts
for transformers

Sales tapes, slot insulation,
Cover slide, phase isolation

for electric motors and generators

Phone: +49 (0) 4435 97 10 10
Fax: +49 (0) 4435 97 10 11

E-mail: info@mueller-ahlhorn.com

Sales of insulating and thermally conductive foils,
Thermal paste, hoses, adhesive tapes

for the electronics

Phone: +49 (0) 4435 97 10 10
Fax: +49 (0) 4435 97 10 11

E-mail: info@mueller-ahlhorn.com

Sales composites
laminates, CNC parts,
GRP pipes + profiles, coiled pipes

Phone: +49 (0) 4435 97 10 318
Fax: +49 (0) 4435 97 10 11

E-mail: info@mueller-ahlhorn.com

Inquiries from Great Britain:

dr Dietrich Mueller UK Limited
Tel: 44 20 80894197
Fax: + 44 20 80894198

Email: info.uk@mueller-ahlhorn.com

Inquiries from all other countries:

Tel: 49 4435 971010
Fax: +49 4435 971011

Email: info@mueller-ahlhorn.com

Tell us what product you are looking for and we will give you the address of the right dealer in your country.

Terms and conditions

As of: June 2002

1. General

1.1

The following sales and delivery conditions apply to all our sales, deliveries and services. The customer's general terms and conditions are not legally binding even if we do not expressly object to them. This also applies in the event that the customer excludes the effectiveness of deviating conditions in his purchasing conditions. The execution of the order also counts as acceptance of our terms of sale and delivery, so it can under no circumstances be understood by the customer as tacit acceptance of his terms of purchase.

1.2

Subsidiary agreements or assurances as well as changes and additions to the contract and our general terms and conditions are only valid if they have been confirmed by us in writing.

1.3

Should one or more provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall not be affected thereby.

2. Advice, offer and conclusion of contract

2.1

We provide application-related advice to the best of our knowledge based on our experience. However, all data and information about the suitability and use of our products are non-binding and do not release the customer from carrying out their own tests and trials.

2.2

Offers made by us are generally non-binding unless they are expressly identified as fixed offers. Unless otherwise agreed, the documents belonging to the offer, such as drawings, illustrations, dimensions and weights, are only approximate. Deviations do not justify complaints or price reductions.

2.3

Orders are only considered accepted if they have been confirmed by us in writing.

2.4 We reserve the right to withdraw from the contract without claims of any kind being made against us if the customer's solvency appears uncertain and the advance payment requested by us for this reason is refused.

2.5

The minimum order value is €75,00.

2.6

We charge €25,00 for cancellations of confirmed orders.

3. Deliveries

3.1

Delivery periods begin after final clarification of orders placed, i.e. after receipt of all documents required for order processing (sample, drawings, technical data, etc.)

3.2 The agreed delivery dates will be adhered to as far as possible, presuppose compliance with the contractual obligation on the part of the pre-material works, but we do not guarantee compliance with the delivery deadlines. Claims for damages by the customer due to late delivery, even after the expiry of a grace period that may have been set for us, are excluded.

3.3

Partial deliveries are permitted.

3.4

The supplier reserves the right to deliver up to 10% more or less than the ordered quantities.

3.5

In the event of unforeseeable force majeure or other extraordinary events for which we are not responsible, which make delivery impossible or significantly more difficult, we can restrict or stop delivery or withdraw from the contract for the duration of the hindrance and a reasonable recovery time, without the customer being obliged to do so entitled to claims for damages.

4. Packaging, shipping and transfer of risk

4.1

Unless otherwise agreed, the choice of packaging, shipping method and shipping route is made at our best discretion, excluding any liability.

4.2

Packaging will be charged pro rata and separately and will not be taken back. Boxes and crates, insofar as their value justifies it, will be reimbursed at 2/3 of the calculated value if they are returned free of charge and in perfect and recyclable condition.

4.3

The risk is transferred to the customer when the goods leave our works, even in the case of carriage paid delivery. At the written request of the customer, the goods will be insured against damage.

5. Prices and payment

5.1

Our prices are basically ex works, excluding freight and packaging costs plus value added tax at the applicable statutory rate.

5.2

Unless otherwise expressly agreed, payment must be made without any deductions within 30 days of the invoice date. If payment is made within 10 days of the invoice date, a 2% discount is granted on the discountable amount shown separately in our invoices. The granting of a discount presupposes that all previously due invoices have been paid.

5.3

Non-compliance with the terms of payment or circumstances that justify serious doubts about the creditworthiness of the customer result in all our claims becoming due immediately. We are also entitled to demand advance payments or securities for outstanding deliveries, to withdraw from the contract after a reasonable period of grace or to demand damages for non-performance, to prohibit the resale of the goods and to take back goods that have not yet been paid for. The associated costs are borne by the customer.

5.4

Payments are made exclusively to our accounts or by sending checks.

5.5

If the customer is in default, he shall pay the usual bank interest rate for obligations as default damage, unless we can prove a higher damage.

5.6

Claims can only be offset against claims that are undisputed or legally established. For the rest, offsetting is excluded.

5.7

If the customer is a merchant or tradesman, he cannot assert a right of retention or the objection that the contract has not been fulfilled or has been fulfilled inadequately. A customer who is not a merchant can only assert a right of retention if it is based on the same contractual relationship.

6. Retention of Title

6.1

The goods are delivered subject to retention of title and remain our property until all of our claims from the business relationship have been paid in full.

6.2

The customer may process and sell the goods in the ordinary course of business. However, he is not authorized to pledge the goods or to assign them as security.

6.3

The retention of title remains fully effective if the goods are combined or mixed with other goods not from our deliveries during processing. It then extends proportionately to the product newly created by processing or mixing.

6.4

In the event of resale, the customer is obliged to reserve our property. He assigns his claims from any sales contract until all claims to which we are entitled against him have been settled. The customer is authorized to collect the claims mentioned in this paragraph despite the agreed assignment. Our direct debit authorization remains unaffected. We will not collect our claims as long as the customer meets his payment obligations. At our request, the customer must provide us with all the information we need to assert our rights and hand over the necessary documents.

6.5

The customer must notify us immediately of seizures, confiscation and other access by third parties. He is further obliged to disclose our claims to third parties and to support us in every way in exercising our rights.

7. Liability for Defects / Warranty

7.1

If the delivered goods have a defect for which we are responsible, we will either repair the defective goods or provide a replacement delivery at our discretion. Further claims by the customer against us, in particular for compensation for damage that has not occurred to the delivery item itself, are excluded.

7.2 Complaints about the quality or quantity of the goods must be reported to us in writing without delay. The notification period for complaints is 8 days after receipt of the goods. After this period, a guarantee is excluded.

7.3

The elimination of the defects can be refused until the customer has fulfilled his contractual obligations from other orders as well as the part of his obligations from the current order that corresponds to the value of the delivery item.

7.4

Complaints are generally not recognized if changes were made to the delivered goods without our consent or if a defect is due to improper storage or handling.

7.5

All legal and contractual warranty claims of the customer become statute-barred six months after delivery.

8. Impossibility, delay, breach of secondary contractual obligations

8.1

If the impossibility or the delay in our performance occurs during the delay in acceptance or through the fault of the customer, the customer remains obliged to provide consideration.

8.2

Damages due to delay, impossibility for which we are responsible or any other breach of contract can only be demanded from us if intent or gross negligence can be proven. In these cases, too, damages due to delay or impossibility can only be claimed from us under the following restrictions:

Compensation for damages is excluded for distant damage, for us unforeseeable damage and for such damage that arises from the fact that the customer is liable to recourse against others, unless the customer had expressly named his third party to us in writing at the time of conclusion of the contract, the performance obligation incumbent on him described exactly according to the content and precisely pointed out the risk of damage based thereon.

Otherwise, the amount of compensation is limited to 10% of the consideration to be borne by the customer.

8.3

All claims for damages due to negligent infringement of rights are excluded insofar as non-contractual claims are involved. If we violate the rights of others when carrying out an order, the customer is obliged to indemnify us from claims for damages based on this.

9. Place of Performance, Place of Jurisdiction, Law

9.1

Place of performance for the customer's payment and delivery is Ahlhorn.

9.2

Place of jurisdiction for both parts is Wildeshausen.

9.3

German law applies exclusively.

Inquiries from everyone else about countries:
Tel: 49 4435 971010
Fax: +49 4435 971011
E-mail: info@mueller-ahlhorn.com

Let us know what product you are search and we will give you the Address of the right sales partner.

Direct request:
Inquiries from Great Britain:
dr Dietrich Mueller UK Limited
Tel: 44 20 80894197
Fax: + 44 20 80894198

E-mail: info.uk@mueller-ahlhorn.com

Get your parts into production today.